Gram Panchayat Citizen’s Charter
The Gram Panchayat Citizen’s Charter is an official document that provides clear information about the various services offered to the public by the Panchayat and the time limits within which these services are to be delivered. The Citizen’s Charter is prepared with the objective of ensuring that people receive lawful, transparent, and time-bound public services, while promoting greater accountability and transparency in local governance. Gram Panchayats prepare and publish the Citizen’s Charter in accordance with the provisions of Section 272A of the Kerala Panchayat Raj Act.
The key components of the Panchayat Citizen’s Charter are as follows:
- Details of Services: Information on the various services provided by the Gram Panchayat to the public.
- Required Documents: Details of the documents and supporting records required to avail each service.
- Responsible Officials: Information about the officers responsible for providing each service.
- Grievance Redressal Mechanism: Details of the mechanism available for submitting complaints and resolving grievances related to public services.
- Periodic Updating: The Citizen’s Charter is reviewed and updated periodically to ensure that the information remains accurate and relevant.
